I'm sorry about the issue. Do you have access to that email address currently?
Do you also have another working windows or mac computer? And/or a tablet or smartphone?
Please reply at the box below. Thank you.
Please try the followings:
- On another working computer, or tablet, or smartphone, please go to the website below:
, then there, click on the option "I forgot my password", then next
, then type in the email address as shown on the HP windows 10 computer, and next
, then continue to follow the instructions there in order to reset the password, then try it on the HP windows 10 computer.
- If that does not work, please try:
When you are available, please reply at the box below to continue troubleshooting. Thank you.