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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36117
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I have an hp ton c125 Windows 10. It has my name and email

Customer Question

I have an hp ton c125 Windows 10. It has my name and email address my husband set up. He does not remember password. It is brand new purchased more than 30 days ago. I cannot figure out how to even open it. How can you help?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you have access to that email address currently?

Do you also have another working windows or mac computer? And/or a tablet or smartphone?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

Please try the followings:

Solution #1:

- On another working computer, or tablet, or smartphone, please go to the website below:

https://account.live.com/ResetPassword.aspx

, then there, click on the option "I forgot my password", then next

, then type in the email address as shown on the HP windows 10 computer, and next

, then continue to follow the instructions there in order to reset the password, then try it on the HP windows 10 computer.

Solution #2:

- If that does not work, please try:

  1. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset PC, and continue.
    When prompted, select the option "Remove everything", and "Keep my files", and continue.

When you are available, please reply at the box below to continue troubleshooting. Thank you.