Hello. My name is, Mike. I'd like to try and assist you. If you are having issues with a Google product and want to contact them you have to follow a few steps. I have provided those steps below:
Go to the following link:https://support.google.com/a/answer/1047213?hl=en
Follow the instructions under "Contact Customer Support."
You will notice the first item is to fill out their online support form. After completing the form they will open a support ticket and you will receive a ticket number which you didn't previously have.
Then you can call them using the numbers they provide in the second step.