Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the browser you are using? Is it Internet Explorer?
Have you tried changing the browser?
S H E F I N
I would suggest you try Google Chrome instead of Mozilla. Download and install Google Chrome from the link below.
Then, try using Xfinity from Chrome. Let me know if the issue persists.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N