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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Since we fixed the monitor issue I am having an issue with

Customer Question

Since we fixed the monitor issue I am having an issue with seeing pictures/graphics in my email in Outlook 2010. Have poked around trying to find an answer but no luck with what has been suggested. Then I remembered, I have just answer! So...help.
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

So when opening an email that should have pictures, there is nothing there? or just like an X where the picture should be?

Customer: replied 1 year ago.
Right
Customer: replied 1 year ago.
It is either a box with an x or that the little weird graphic.
Customer: replied 1 year ago.
Any ideas for me. Have a hubby that wants to go get a bite of dinner soon.
Customer: replied 1 year ago.
Guessing you are very busy. I'll sign off for now and come back on either later tonight or during the day tomorrow.
Expert:  Cody replied 1 year ago.

Open Outlook and create New Email.

Click on File< Options< Mail.

On the right hand side of the page click on Editor Options< Advanced< Display Email Content.

Uncheck the option Show Picture Placeholders and click Ok.

Expert:  Cody replied 1 year ago.

If you're not comfortable messing with Registry we can setup remote session.

In registry go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder

In here there should be a directory to a hidden folder, go to this folder and delete everything in here.

Customer: replied 1 year ago.
I already did the first step you mentioned. It wasn't checked to begin with. For this second step when I go to the folder I'm not seeing a Outlook Secure Temp Folder
Expert:  Cody replied 1 year ago.

You have to look in registry to find it.

Example mine is located here: C:\Users\%username%\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\4ASNAJJ7\

Expert:  Cody replied 1 year ago.

I found that location by opening registry and going to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security\OutlookSecureTempFolder

Yours maybe different for the version number, yours maybe 12.0 or 13.0 etc.

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