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A. Stevens
A. Stevens, Computer Support Specialist
Category: Computer
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I have purchased Family Tree Maker and cannot use it because

Customer Question

I have purchased Family Tree Maker and cannot use it because it asks for a 16 digit serial number which I do not have and have never had.
Submitted: 1 year ago.
Category: Computer
Expert:  A. Stevens replied 1 year ago.

Hi, I am A. Stevens here to help with your question!

Have you been able to install Family Tree Maker at any time or is this the first time you are trying to install? Could you let me know where you had purchased it? Online or through a retailer?

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