I'm sorry about the issue. Does it give you any other option?
Does the problematic computer have windows xp, vista, or 7, or 8, or 10?
Does it show a name or an username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Is it okay to reset this computer fresh, so you can reset it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.