Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
So I can help you, I need to ask you some questions first..
Thank you in advance for your patience, and response.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Windows updates issues can be difficult to fix at times, considering that the windows update engine is an integral part of the windows operating system.
Sometimes, its easier to do a system restore. Please note that a system restore isnt the same as reinstalling windows. With a system restore you wont lose any pictures, music, files. And the only programs you would lose would be programs you installed after the restore date we choose. And if we dont like what the system restore does, we can undo the restore and put the computer back just like it is now, by clicking undo restore.
So lets try this as a first repair attempt. As its an effective repair that has little downside.
Click start, all programs, accessories, system tools, system restore..Click, restore my computer to an earlier point, then click next..We want to choose a restore point that was at least one day before the issues started.. To be safe, go back a couple of days before you think the problem started. Or even a week.Carry out the restore. the computer will restart.
Then, try opening and running windows update and see if it can check for and download updates. Let me know the results when you can. And whether this works or not please send a reply so that I can either continue to assist you, or so we can mark this issue as resolved.
Understood. And I just seen your phone call request. While waiting for y our reply I had to take a call from another client which just finished..
Would you still like to speak over the phone? Or maybe I can connect to your computer and try to resolve the issue personally.
Your reply at 229 am this morning ( the 16th ) is the first reply I have seen from you since Oct 14th.. If you sent a message yesterday, it didnt go through.
With that being said.. Im available for the next few hours, till around noon EST. And then I will be available again from around 630 pm ESt till 1030 pm EST today. If it needs to be another day let me know.