How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Support Specialist
Category: Computer
Satisfied Customers: 18398
Experience:  Years of experience in the IT field and in customer support.
15852642
Type Your Computer Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

I recently took the upgrade to 10. I would like to go back

Customer Question

I recently took the upgrade to 10. I would like to go back to 7 which I had.
I am still trying to learn this and not ready for 10.
My email is XXXXXXXXXXXXXX
My phone number I believe when I signed up a few years ago was XXXXXXXXXXX, I think.
It is now XXXXXXXXXXXX Thank you. Kathleen XXXXXXXXXXXX
Submitted: 1 year ago.
Category: Computer
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.

On the bottom left corner you should have a search that says either "search web and windows" or "ask me anything".

Click on that and type in the word reset, click on reset this pc, in the window that opens under go back to windows 7 click on get started.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.

If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.