Hi,I'm sorry about the issue. I'm an independent computer tech.What's the model of your computer?Can you please confirm it has windows 8 (or another windows version)?Does it show an email address at the password/login screen?Please reply at the box below. Thank you.
Thank you. On a working computer (or tablet or smartphone), have you tried to change / reset your Microsoft account password ***** the website https://account.live.com/ResetPassword.aspx using that hotmail email address as shown on the problematic computer. Then try that password ***** the problematic computer.
Please reply at the box below to continue troubleshooting. Thank you.
OK, please take your time. By the way, do you have any data / files on this laptop that you need to keep? Or do you have backup?
Please take your time to try my suggestion. If it does not work, I will provide another solution.
When you are available, please reply back at the box below to continue troubleshooting. Thank you,
Please reply back at the box below when you are available to continue. Thank you.