How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tejas A. Tandel Your Own Question
Tejas  A. Tandel
Tejas A. Tandel, Computer Software Engineer
Category: Computer
Satisfied Customers: 21
Experience:  computer engineering
32711602
Type Your Computer Question Here...
Tejas A. Tandel is online now
A new question is answered every 9 seconds

I was working on a MSWord:Mac 2011 file and I forgot to save

Customer Question

I was working on a MSWord:Mac 2011 file and I forgot to save it and the power went off. Is there any way to recover it. Usually when I reopen MSword, the file comes back. But, this time it didn't. I know I should always remember to save. ;(
Submitted: 1 year ago.
Category: Computer
Expert:  Tejas A. Tandel replied 1 year ago.

Hi Sir, Here is my answer.

To resolve this issue, try to open the AutoRecovery files that you saved during the session. By default, Word for Mac saves all the AutoRecovery files in the following folder location: Macintosh HD/Users/username/Documents/Microsoft User Data

To open the AutoRecovery files, follow these steps:

  1. Close Word for Mac.
  2. On the Go menu, click Home.
  3. Open the Documents folder, and then open the Microsoft User Data folder.
  4. Locate all the files that start with the words "AutoRecovery save of."
  5. For each file that matches this criteria, rename the file. Then, add the ".doc" file name extension.

    Note When you do this, the icon changes to a Word document icon.
  6. If the icon does not change to a Word document icon, follow these steps:
    1. On the File menu, click Preferences.
    2. Click to select the Show all file extensions check box.
    3. Close the Advance box, and then repeat step 5.
  7. Double-click the file. The document now opens in Word for Mac.

Note If the AutoRecovery files are not in the Microsoft User Data folder, verify that the default location has not changed. To do this, follow these steps:

  1. Start Word for Mac.
  2. On the Word menu, click Preferences.
  3. Click File Locations.
  4. Note the folder location that is listed for AutoRecover files.
  5. Click OK. Then, quit Word.
  6. Repeat the steps that are listed at the start of this section. However, instead of performing steps 2 and 3, open the folder location that you noted in step 7d.
Customer: replied 1 year ago.
After I open Microsoft User Data, I can't locate any autorecovery save of
Expert:  Tejas A. Tandel replied 1 year ago.

Please share your screen once. Sending you request

Related Computer Questions