My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Note: You may only use the rating button when issue get resolved...
If you by change got disconnected from chat session, you may either check your mail or reload this page where its bookmarked
It would be easy if we can start a remote session as it helps to view your desktop and can work with you in real time.
If you don't mind please download and install tool from below link
1: Click Above link
2: Click I Agree button
3: CLick Download
4: Double click downloaded file to run
Is issue resolved?
I shall request for refund then.
Thanks for contacting JA