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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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Have gone thru the process of trying to get my btd-400 to

Customer Question

have gone thru the process of trying to get my btd-400 to work to no avail. the team app from before. please assist in this
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello, and thank you for choosing JA.

The BTD-400 you are referring to....is that a Bluetooth dongle, designed to add Bluetooth to a PC, via a USB dongle?

If so, did the BTD-400 comoe with a CD? Did it come with driver's or with any software?

Customer: replied 1 year ago.
to both. The windows 10 does not work with the driver, have disabled the driver BTD 400 notWorking still
Expert:  Quiksilver07070 replied 1 year ago.

Oh, that's why....you have Win10.

Sorry, that device does NOT support Win 10.

YOu MIGHT be able to get a win8 driver to work.

But on their product page....Win10 is NOT listed as a supported operating System. Sorry

Expert:  Quiksilver07070 replied 1 year ago.

My advice......return the device, and get one that is Win10 compatible.

There really isn't anything that can be done.

However, if you are determined....you can write an email to the manufacturer, and ask what they recommend.

From my experience working with manuf's...they will just say return it.

Customer: replied 1 year ago.
I had the speaker working but for some reason that just decided not to workI did have it hooked up to my cell phone and it worked so it's not the speaker. I thank you for your help and I will contact Kinivo as soon as possible
Expert:  Quiksilver07070 replied 1 year ago.

Im sorry this is not the news you wanted...but I do know its not the right OS that is compatible.

Your welcome for the news, and answer.....please take a moment to rate me.

Thanks again.

Expert:  Quiksilver07070 replied 1 year ago.

Did your previous question that Sandy answer actually work?

You accepted Sandys answer, and I noticed that you are still posting about the BTD-400 device.

If Sandy did not satisfy, or fix the issue....you do have the right to request a refund.

Im surprised Sandy did not state that this BTD-400 is NOT compatible with Win10.

here is the specs, notice Win10 is NOT listed.

System requirements for BTD-400
Processor : All latest Intel and AMD processors, Intel Celeron / Pentium III, IV; AMD Duron / Athlon

Operating System : Microsoft Windows XP, Vista, Windows 7 or Windows 8

System memory : 64MB at least

Hard Drive Free Space : 250MB