Did your previous question that Sandy answer actually work?
You accepted Sandys answer, and I noticed that you are still posting about the BTD-400 device.
If Sandy did not satisfy, or fix the issue....you do have the right to request a refund.
Im surprised Sandy did not state that this BTD-400 is NOT compatible with Win10.
here is the specs, notice Win10 is NOT listed.
System requirements for BTD-400
Processor : All latest Intel and AMD processors, Intel Celeron / Pentium III, IV; AMD Duron / Athlon
Operating System : Microsoft Windows XP, Vista, Windows 7 or Windows 8
System memory : 64MB at least
Hard Drive Free Space : 250MB