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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
What is the make and model of the device you want to install on your Gateway desktop computer.
To solve your problem you have to get the orginal bios update so go to gateway website and select the brand computer you have and download the bios for your Computer. Run the bios update and that should take care of the problem.
AA number is ***** this has come up after you have tried to update the bios., is that corrrect.
let me know when you are online so that i can check few things to identify the problem and fix it.