Hi,I'm sorry about the issue. When did this issue first occur?Is there any error or message?
- Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK, then restore the computer to any date before this issue has occurred, and check.
- Press at the same time the two keys Windows and R on the keyboard, then type control then click OK
, then click on User Accounts and Family Safety, then click on User Accounts
, then click on Make changes to my account in PC settings (or something similar)
, then click on the Left Arrow at the upper left corner until you at Settings menu
, then click on Update & security, then click on Recovery, then get started in the section Reset PC..., then when prompted, select the option Keep my files and continue.
When you are available, please reply at the box below to continue troubleshooting. Thank you.