Hi,I'm sorry about the issue. I'm an independent computer tech; I can fix this issue for you.Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
I'm sorry, as you can see, the direct remote support fee is only $5 extra, but I can waive that for you.Secondly, I'm not affiliated with ASK or Firefox, etc. I just provide computer support indepedently.Also, when you browse / searched for things on the Internet, sometimes you accidentally clicked on a bad website link or ad, so you have to be careful. In this case, you allowed Ask to install by accident.Can I connect remotely to your computer and fix the issue now for you? Please let me know; don't worry, we guarantee our service. Thank you.