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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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My "Evernote App" Note entitled "All Personal Records &

Customer Question

My "Evernote App" Note entitled "All Personal Records & Passwords" is missing from my list of 123 Notes
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello and welcome to Just Answer. My name is ***** ***** will be helping you today.

This note you are missing......has it ever been saved before? Or is this a NEW note, that has NOT yet been saved in the past?

Customer: replied 1 year ago.
it has been saved before and used numerous times weekly
Expert:  Quiksilver07070 replied 1 year ago.

Have you recently upgraded to IOS 9?

Customer: replied 1 year ago.
9.0.2
Expert:  Quiksilver07070 replied 1 year ago.

ahh, I think your files were erased when you upgraded. YUP, the upgrade says it will do this, if you read the fine print.

But there is hope.....if you have Apple Backup turned on, and you sign in you might be able to recover.

Customer: replied 1 year ago.
It was last backed up at 2:28am. Iris automatically backed up every night
Expert:  Quiksilver07070 replied 1 year ago.

Yes, but what im getting at....was this file backed up BEFORE you did the upgrade?

Customer: replied 1 year ago.
it was
Customer: replied 1 year ago.
I have been using the file almost daily
Expert:  Quiksilver07070 replied 1 year ago.

ok, and now today....when you went to use it....it was just GONE?

Hmmmm.....that is VERY strange.

You didn't do anything, and the Ipad didn't do anything.....yet your file is gone.

Hmmm....let me ponder this a second

Customer: replied 1 year ago.
I had 123 files before It went missing and it still says I have 123 files but it's not there
Expert:  Quiksilver07070 replied 1 year ago.

Ahh, okay....then it is still there.....just not where you expect it.

Do a search of the IPAD (using the IPAD search feature), for the file name.....but just like the first word of the file name.

Once it finds it...it should also show you WHERE it is being kept.

Customer: replied 1 year ago.
I can do a search on the " Evernote". But where do I go to do a search on the whole iPad?
Expert:  Quiksilver07070 replied 1 year ago.

swipe to the right, when you are on the home screen, and it should bring up the search feature.

Customer: replied 1 year ago.
On my Home Page I have all Apps plus Phone,Email,Safari, Calendar etc.... Where is Search Feature?
Expert:  Quiksilver07070 replied 1 year ago.

swiping to the right, SHOULD bring up the search feature

Expert:  Quiksilver07070 replied 1 year ago.

swipe all the way to the right until you cant swipe right anymore, and at the top of the screen, a search box should be there

Customer: replied 1 year ago.
It was....but has 3 options ...Search Web, Search App Store, SearchMaps....??
Expert:  Quiksilver07070 replied 1 year ago.

no....at the top, where the word search is, in the rounded box thingy. THAT IS WHERE you type in the file name you are searching for. It will then search everything!

Customer: replied 1 year ago.
That is where I typed it "AllPersonal Records & Passwords"
Expert:  Quiksilver07070 replied 1 year ago.

in the search box, only put in the first word of the file name you want to seacrh

Customer: replied 1 year ago.
Typed "All"....File not there, other things poped up beginning with All.
Expert:  Quiksilver07070 replied 1 year ago.

Hmm, then im not sure what to tell you, I have run out of suggestions.

I would have to do a remote session, but because you are on an IPAD, I don't thinkyou will be able to get it installed and running.

So I will opt out, maybe somebody else can help.....God help them.

Good luck.

Expert:  Quiksilver07070 replied 1 year ago.

your not following what I am telling you.

you only want the first word in the actual fine name, NOT the whole file name.