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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4661
Experience:  B.Sc. Computer Science with Honors
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Need to report fake account impersonating me and how to fix

Customer Question

Need to report fake account impersonating me and how to fix it.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your some account issue if you can tell me on which account you are having problem with i can help you fix it.

Customer: replied 1 year ago.
Facebook account
Customer: replied 1 year ago.
My Facebook account
Expert:  Michelle replied 1 year ago.

do you have another account with your name and photos

Expert:  Michelle replied 1 year ago.

if you wish to report a fake account follow the below steps

  1. Go to the impostor profile
  2. Click on the icon wth 3 dots and select the option to report
  3. Follow the instructions for an account that's pretending to be someone you know
Customer: replied 1 year ago.
No just facebook
Expert:  Michelle replied 1 year ago.

if you wish i can remote connect to your pc and walk you through the reporting steps

Customer: replied 1 year ago.
Ok
Expert:  Michelle replied 1 year ago.

click here

Join Your Remote Desktop Session

How Remote Desktop Works

  1. Agree to the Remote Desktop Legal Disclaimer below.
  2. The Remote Desktop client file will automatically download to your computer.
  3. Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
  4. After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.

Customer: replied 1 year ago.
Where is the disclaimer. I don't see it.
Expert:  Michelle replied 1 year ago.

when you clicked on the link i gave above in the page taht opens scroll down

you will see an agree option..need to click on it

Customer: replied 1 year ago.
Are you associated with the Facebook help center. I thought that was who I contacted.
Expert:  Michelle replied 1 year ago.

i am an expert at just answer a global support site

i am not a part of facebook but can assist you with issues related to computers and related devices and programs

Expert:  Michelle replied 1 year ago.

did you click on agree. it will download a file elsinore exe...click on it to open\run it and allow to install

Customer: replied 1 year ago.
I thank you for your assistance. I think I need to speak to the Facebook help center. Will I only be charged 5.00 FOR your services.
Customer: replied 1 year ago.
I did not click on agree on the disclaimer.
Expert:  Michelle replied 1 year ago.

i am not sure about your subscription details however the same would be there in the just answer email

before contacting facebook would suggest you to try the steps i gave above as even at facebook help center you will be told to follow the same steps

i am relisting the steps again for you

if you wish to report a fake account follow the below steps

  1. Go to the impostor profile
  2. Click on the icon wth 3 dots and select the option to report
  3. Follow the instructions for an account that's pretending to be someone you know
Expert:  Michelle replied 1 year ago.

you had to click on agree for the remote session

if you stlll wish i can remote connect

you need to click on that link again and click agree

it will download a file elsinore exe...click on it to open\run it and allow to install

Customer: replied 1 year ago.
I already have this list of steps. I just don't understand what is the imposter profile. Do they mean the imposters profile. How would I find that.
Customer: replied 1 year ago.
I think I will try to figure out these steps I already have. Do I owe only 5.00 for this session.
Customer: replied 1 year ago.
My computer is on the blink at this time anyway.
Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

imposter profile is the fake account

Customer: replied 1 year ago.
How ugh do I owe for this session
Expert:  Michelle replied 1 year ago.

the question value is 36$

Customer: replied 1 year ago.
Can you continue to help me with the report. I had to go to work and will be off and able to continue after 4 pm on Fri Oct 9.
Expert:  Michelle replied 1 year ago.

I was not online let me know when we can continue next. Thanks.