Hi Louie, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you're having trouble with your computer.Do you have access to Windows, if so are you contacting me from the computer in question?Please reply using the box below.Regards,Martin
Oh okay, that makes things a little more difficult but let's see if can work through it.The first test we can run is power it off and unplug absolutely everything from the computer, any USB devices, printers, etc then power on the computer.Tell me what you see on the screen as it boots up and if you get the same error code or another
Turn it on with nothing plugged in, thank you
I apologize I did not specify clearly, unplug everything except the monitor and the power plugs
Ok great, what operating system did the computer have originally? Windows 7 or Windows 8?
Oh that's good.Ok, plug your mouse and keyboard back in for me, power the computer off, power it back on and as soon as you power it back on press F8 repeatedly until you get a screen with a bunch of options.If you get this far, select the one that says "Safe mode with Networking" - otherwise tell me what happened
Try it again, if it does the same thing, reboot the computer and hit Esc repeatedly instead of F8 and tell me what options you see
It usually stays on one screen if you press Esc and only that key - try it again then try these two (separately), F12 and F11 (the same way you did F8 and Esc)
Good work, what options do you see?There are usually 2 or 3 depending on your computer
Do you have any SD/MicroSD plugged into the computer?
Strange that it's still in the list, is it a laptop or a desktop PC?
Ok, if you have no SD / MicroSD card receivers or cards connected, select HDD from the list and hit Enter, then quickly (very quickly) press F8 over and over
Ok, let's have a look at your BIOS - do you know how to get there?When you boot the computer up it should display a message, for example:"Press Del to Enter Setup"Reboot the computer and lookout for that message, press Del and F2 simultaneously which are the two most common ways to access the BIOS.
Great, reboot and press Delete so we enter the BIOS (it's a blue screen)
Ok, the way you move around the BIOS is with your keyboad's arrows, to select something you hit Enter. To deselect an option you press Esc.I need you to look at the Security tab and the Boot tab and see if you can spot anything that says UEFI or Secure Boot
No boot tab? What tabs do you see at the top?
So if you press on the Right arrow key a couple of times does it stay on the same page or move onto a new window?
Is there any way you can take a photo of the screen and attach it here?
Is there any way you can take a photo of the screen and attach it here so I can have a look?
It just came through now, loading the image
Great thank you - you should have no problem pressing F8 on boot-up with the BIOS you have which means you may need a Windows installation CD to repair the error.Press F9, then F10 and select Yes if prompted. Then restart the computer.
Yes, press OK
Yes, the BIOS won't fix that problem but it would indicate if you're able to press F8 or not.Let me explain the error so you understand what's happening.Windows 10 has a minimum hardware specification on their website. You will usually be able to install the operating system but as soon as you receive a few updates from Microsoft, you'll start getting problems because some of your hardware may not be compatible.If you're comfortable with opening your desktop (2 screws at the back) you can try unplugging the CDROM drive frrom the motherboard then boot the computer back up. The CDROM drive is one of the main reasons the error will come up.
If you disconnect the CDROM drive from the motherboard then reboot the computer, it will get rid of the most common cause for the error. It could let you boot into windows or not, depending on the real source of the problem.I would recommend using Windows 7, it is a better option than Windows 8
You only need to remove one of the sides, unless you have a compact-style desktop like Dell likes to make
It is just one of the reasons you could be getting the error, another could be the sound card and the graphics card - if it's the graphics card you'll need to take your computer in to a computer shop to get your personal files backup up so you can install another operating system
The SerialATA cable shown in the image in black color - but make sure it's the one coming out from the CDROM drive and not the hard drive
The next few things you can try will be a little more technical - you need to go back into the BIOS (Reboot, press Delete) and select the Integrated Peripherals option then disable your Onboard Audio Controller.As a last resort, your Onboard Graphics Controller.I do recommend you do this yourself as a last resort as you could lock yourself out of your computerhttp://www.manualslib.com/manual/1368/Acer-Aspire-X3910.html?page=24#manual
Sure, the error you're getting means Windows 10 can't talk to your hard drive.The reason is another piece of hardware is causing a conflict therefore the error.We're doing an isolation test disconnecting one device at a time, your CDROM drive, Sound, Graphics, to see where the problem is.The thing is if it's your graphics card then you won't get the error but you'll also fail to boot properly into Windows unless you have a third party graphics card.
No, you can plug it back in
But if you're going to disable the audio and video as I suggested just now, I would leave it unplugged until you finish the isolation test
The only way I could tell you for sure is if I had used the computer previously so I know what drivers were updated - it could be either one or simply a problem with your hard drive failing to communicate with Windows properly.I gave you a small set of instructions on how to do it if you want to try it but as I said, if I weren't too comfortable technically I would take it into a computer shop to get it looked at so you don't lose your personal files
You don't have to pay anything, you can speak to billing about your charge here 1(###) ###-####/p>
You must understand some computer errors are exact and some are Windows saying "I'm not too sure either, but I know it's hardware related". I am trying to diagnose this for you remotely from an error you gave me, all the information I get to be able to solve your problem is that one error and your additional information.I am sorry that you feel that way - and it is also 3.5 of my time trying to get this going for you
I can assure you I want this to work for you just as much as you, I am not going around in circles for fun - it's just the nature of your problem isn't an exact science. Most problems can be addressed with a simple answer, some, like this one, cannot.Have a lovely night and hopefully next time you can get your problem solved faster.Martin