Hello. My name is ***** ***** I will be assisting you today.
When you open it, does it have an error or nothing happens? Can we setup a remote session to further troubleshoot?
Yes, you need to accept offer before we can do remote support.
Without remote access, I don't have any idea on what the issue is.
Remote support is 100% guaranteed and only paid if you're satisifed.
I will however send in your request.
Hi,I'm sorry about the issue. I'm another computer tech. Do you still need help with this?
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403Remote support quicker and easier for you as I will do all the troubleshooting steps for you. But if you do not want it, then I can certainly provide written instructions you can use for fixing this issue.Don't worry, we guarantee our service below. Please reply at the box below, and let me know your option. Thank you.