Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you give me the complete model number of your system please?
Thank you for confirming.
I've uploaded a copy of your manual for you here: https://dl.dropboxusercontent.com/u/29960072/ICFC414_US.pdf
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1e81djv
Thank you, ***** ***** a good day,