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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can understand the issue you are facing more clearly Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
Which web browser is your wife using ?
When you say crash does it mean it wont open or shows not responding message?
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Sir/Ma'am checking whether you still need my help in fixing the web browser issue if so please let me know.
If you do not need any help let me know that too so that i can close this question.