Hi, and thank you for asking your question.
If you received any call from a service claiming to be Microsoft/DELL (or likewise) and offering to repair your computer or for any other tech services, please IGNORE them - they are not affiliated with those services in any way.
They trick users into allowing them remote access to their PCs and then install their unwanted programs and other malware, while charging the users for doing so.
Microsoft will never place unsolicited calls to anyone unless their services are specifically requested for. For further info, please check out the following official support article on this scam:
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