Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your computer.
Let me know the exact error message you get and when do you get the error.
What is the operating system on the computer?
click on the cortana search and type in recovery you will see icons appear click on recovery option with the gear icon and let me know what all options you get when you click on recovery option.
That is fine. If there is a billing question please contact customer care as we experts dont have customer info or billing access.
press windows key and letter S key together
do you see a search bar at the bottom.