May i connect with you remotely to check and troubleshoot this for you? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Unfortunately; i cannot do the phone support since this is a technical issue and i would need to see it first to troubleshoot it. If you still need phone support; then i can open the question to other experts who may be able to call but (it depends on the expert & their availability). Let me know if i should opt out.
I will request your refund. Once i do that; the billing team will issue full refund. Thanks