Hi there and welcome
Can you tell me which version of windows you are using and the make and model of your computer?
ok, Software reset is one way you can go, it skipped a few steps we could have done but reloading it is a common solution.
It should be ok following this, but I have marked this question to never close just in case.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.