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Terry
Terry, Consultant
Category: Computer
Satisfied Customers: 114
Experience:  Worked over thirteen years in operating systems support chats and groups.
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Help me reset my google passports

Customer Question

Help me reset my google passports
Submitted: 1 year ago.
Category: Computer
Expert:  Terry replied 1 year ago.

Go to g-mail and click on Forgot password ***** they will help you reset it.

If you can take a second to rate my answer by clicking one of the stars at the top of the screen then submit, that would be a nice thing to do. Positive feedback My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Terry

Customer: replied 1 year ago.
I tried and google will not acknowledge my e-mail
Expert:  Terry replied 1 year ago.

Make sure you are using the email address when you signed in to g-mail. go to google. com does it say sign in or does it say your nick in front of the at sign @

Terry

Customer: replied 1 year ago.
This has been happening to me forever and all i want to do is reset password. I talked to someone at google and their tech was suppose to call me back but didn't. I cannot find a phone number to call anyone back at google so i am hoping you can resolve this for me
Expert:  Terry replied 1 year ago.

Try this site here looks like to me it can be done by change password.

https://support.google.com/chat/answer/41078?hl=en

Terry

Customer: replied 1 year ago.
Still will not let me change password
Expert:  Terry replied 1 year ago.

To reset your password, enter the email address you use to sign in to Google. This can be your Gmail address, your Google Apps email address, or another email address associated with your account. If you don't have a Google Account, you can create one now.

Terry

Customer: replied 1 year ago.
Still didn't work!
Expert:  Terry replied 1 year ago.

Hi Terry again did you get any messages? Please tell me your google email I would like to have a look at it.

Terry

Customer: replied 1 year ago.
Expert:  Terry replied 1 year ago.

Hi again did you get this far? google is asking for password..

Terry

Customer: replied 1 year ago.
Did i get how far do you have a link for me to connect to
Expert:  Terry replied 1 year ago.

OOps I forgot to give you the link. This is a preview og the url

https://preview.tinyurl.com/ntue5fl

This is the url:

tinyurl.com/ntue5fl

Customer: replied 1 year ago.
It is telling me no account with that mail address
Expert:  Terry replied 1 year ago.

1 sec

Expert:  Terry replied 1 year ago.

This is the page that I am on. it says:

Account Help

Betty Schara

***@******.***

It is highly recommended that you reset your password ***** a device you signed in from recently.

Enter the last password ***** remember

Expert:  Terry replied 1 year ago.

Try that one k?

Expert:  Terry replied 1 year ago.

are you there?

Customer: replied 1 year ago.
i never. Get a. Code. Semt to me
Expert:  Terry replied 1 year ago.

good

Customer: replied 1 year ago.
What should i do there is no code sent to me?
Expert:  Terry replied 1 year ago.

Try again

sometimes it takes a while

Expert:  Terry replied 1 year ago.

They are sending it to an alternative email address?

Customer: replied 1 year ago.
I have to try to get access to that e-mail. I don't use it anymore. I have an appointment at 9:30 so will get back to you later
Expert:  Terry replied 1 year ago.

ok

Customer: replied 1 year ago.
I got into my [email protected] accpunt and there was no code sent
Expert:  Terry replied 1 year ago.

I would try it again with a different email address and make sure you can getinto that email.

Expert:  Terry replied 1 year ago.

I am waiting to see if my suggestions worked and to see if you are satisfied.

Last thing you said: I have an appointment at 9:30 so will get back to you later and that was on 3 Oct 2015, 9:03 AM

Thank youu

Terry

Customer: replied 1 year ago.
Sorry i text but forgot to send. I never received a code at my other e-mail account.
Expert:  Terry replied 1 year ago.

Try again with a different email account or or contack Google support.

Thanks,

Terry

Customer: replied 1 year ago.
K. If that doesn't work I am just going to change my e-mail account, done messing are.

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