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active1065
active1065, Computer Software Engineer
Category: Computer
Satisfied Customers: 331
Experience:  several years of experience in programming,website and s/w development
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Unable to create the __________ .pdf*file. We have been

Customer Question

Unable to create the __________ .pdf*file. We have been using Quark for years this is the 1st time we can't convert to pdf files????
Submitted: 1 year ago.
Category: Computer
Expert:  active1065 replied 1 year ago.

Hi,
Welcome to Justanswer. Which version of quark are you using right now . Is it happening with all of your documents right now?

Customer: replied 1 year ago.
Version 8, 10 & 2015 just the new document
Customer: replied 1 year ago.
anyone there?
Expert:  active1065 replied 1 year ago.

Hi,

Sorry for the delayed response.

Customer: replied 1 year ago.
any suggestions
Expert:  active1065 replied 1 year ago.

Can you give me the exact error message you are receiving

Customer: replied 1 year ago.
Unable to create the __________ .pdf*file. The underline is the file name
Expert:  active1065 replied 1 year ago.

Ok.

clicl file->export as pdf and Try turning on Export Transparency Natively in the PDF Options when you export:

Expert:  active1065 replied 1 year ago.

*Click

Customer: replied 1 year ago.
already tried that, it didn't work
Expert:  active1065 replied 1 year ago.

Hmm.. How was the document created. ANything special on the document that you think might interfere with the pdf creation process

Customer: replied 1 year ago.
It is for our catalog which we have been doing for years
Expert:  active1065 replied 1 year ago.

Ok. Do you get any other error message similar to "Invalid Adobe PDF printer properties" ?

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
Same message on all 3 versions
Expert:  active1065 replied 1 year ago.

Hmm.. All three versions are installed on one computer or different machines.

Customer: replied 1 year ago.
two different machines
Expert:  active1065 replied 1 year ago.

Ok. Can you try exporting as postscript. Let me know what happens

Customer: replied 1 year ago.
I can export as other type of postscript files, but I need high res pre-press quality for the printing Co.
Expert:  active1065 replied 1 year ago.

Yup. got it.

Expert:  active1065 replied 1 year ago.

Give me a second to look up the knowledge base

Expert:  active1065 replied 1 year ago.

nope. nothing that stands out for the issue.

Expert:  active1065 replied 1 year ago.

Is it ok if i remote into your system and look into the issue?

Customer: replied 1 year ago.
Expert:  active1065 replied 1 year ago.

Ok. I am assuming that have a windows system

Customer: replied 1 year ago.
Problem solved, it was in the color layering linear blend
Customer: replied 1 year ago.
We are all set
Expert:  active1065 replied 1 year ago.

Cool. Please don't forget to rate our service.

Regards,

paul