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I'm sorry about the issue. What's the name of the weather program, if there is any other name?
Is there issue with any other app or program? Or is everything else working fine?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I would do all the troubleshooting steps for you. Otherwise, I can provide written instructions you can use for fixing this issue.
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