Hi, and thank you for asking your question.
What's the full model of your phone, please?
May I set up a quick remote session now, which will allow me to connect directly to your screen and assist you with the issue?
Please reply back to me below. Thank you.
I see, no issues. Now, please connect the phone to your computer first, and then open up the "Computer" icon. Do you see your phone listed there?
Keep me posted.
Hmm, a remote session (NO extra charge) would be much quicker here - this way I can show you where exactly to go once you have taken the pictures with your phone, and how to transfer them accordingly. Do let me know.