My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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I would like to start a remote session as it helps to analyse issue more easily. If you are ok, please download and run tool from below link
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
Are you there
OK, please do this..
You may disable all Startup items from computer then perform a reboot..
1: Open Task Manager (press ctrl+shift+esc)
2: Click Startup tab
3: Disable all Programs in it. (Click A program > Click Disable button under it)
You may disable all programs except your anti Virus software and reboot computer
4: Check status
Please Update status
Is it possible to do this procedure before it freeze
What will you do after it freeze?
(will you reboot machine by pressing power button)
Did you get my question.
Are you there?
Does computer freeze only when you login to it. What i mean is what's the computer status in Login Screen
I want you to do this thing..
While you are in Windows Login password, press and hold left shift key and then Restart computer
You can find restart button right bottom. Before it reboot you will be prompted to another screen where you have option
Select Advanced Option
Select Startup settings
Now You will get another window when computer restarts, Press 4 on that screen which loads windows in safe mode
Please update when you are there in safe mode
Once you are in Safe Mode. Login to your profile
You may disable all programs except your anti Virus software and reboot computer.
4: Check whether computer freezes then
Have you got that blue screen whether there is options
Can you just try above steps once again
Sir , i am sorry. I will not available for next 1 hr.
I shall opt out to some other experts available right now. If no one comes, i shall connect you afterwards
I am sorry, it seems none of my colleagues have attended the question.
Would you please update status. As i said, Did you try Safe Mode procedure for second time