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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bought a new Dell computer and installed windows 10.

Customer Question

I just bought a new Dell computer and installed windows 10. When i try to copy a music file to the cd drive it tells me that the disk is not formatted properly What do i do?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Are you able to listen to that music file on the computer?
How do you copy the music file to the cd/dvd drive? Do you use a program to copy?
Customer: replied 1 year ago.
the music can be heard
i use fille explorer
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Where did you get (or buy) this music file previously?
Are you able to copy any other music file?
Please let me know. Thank you.
Customer: replied 1 year ago.
i downloaded the file to itunes
no
Customer: replied 1 year ago.
I'm sorry but this is taking too long. I am signing off
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry. iTunes music is copyrighted, so you cannot just copy and paste, you would have to burn from the iTunes program. Do you have the iTunes program on the computer?
Can we continue later when you are available? Don't worry, we guarantee our service. Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I don't think so
Expert:  Viet - Computer Tech replied 1 year ago.
If you use a brand-new blank CD disk, does it let you copy the music file?
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
no
Expert:  Viet - Computer Tech replied 1 year ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Please reply at the box below. Thank you.