Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
I am sorry to hear that you are facing problem with your computer. can you please explain the problem a bit more in detail so that i can identify the problem.
Let me know the make and model of the computer and what windows os you have on it.
Dont worry we will fix it and you do not have to pay $300 we are justanswer.com service and we provide tech support however we do not charge hefty amount as they are spammers and only wants to charge money. Dont you worry i will fix the problem for you all you have to let me know are you able to get on to the windows screen and can you open chrome or edge browser.
I see its a virus.
I will be sending you a remote offer which i dont want to chage you however it has a small one time fee for a remote session of just $12 which you agree and i can send you a remote link to run so that i can fix the problem right in front of you while you sit back and watch.
Are we chatting on the problem computer?
Turn on the computer and wait till it reaches the login screen. We are trying to get into safe mode with networking.
Use the Shift + Restart combination
Another way of getting into Safe Mode in Windows 10 is to use the Shift + Restart combination. Open the Start menu and click or tap on the Power button.
Windows 10, Safe Mode, boot, recovery, repair
Then, while keeping the Shift key pressed, click or tap on Restart.
Note that you can also use the Shift + Restart combination from the Sign In screen.
Then, Windows 10 will reboot and ask you to select an option. Choose Troubleshoot.
Then, on the Troubleshoot screen, select Advanced options.
On the Advanced options screen, choose Startup Settings.
Windows 10 notifies you that you can restart your device in order to change advanced boot options, including enabling Safe Mode. Press Restart.
After Windows 10 reboots, you can choose which boot options you want enabled. To get into Safe Mode, you have three different options. To enable Safe Mode press the F4 key on your keyboard, to enable Safe Mode with Networking press F5 and to enable Safe Mode with Command Prompt press F6.
Press F5 as we need to get into safe mode with networking.
let me know once you are in there.
I will send you the remote link now please agree to the remote session help link.
Open the link on the computer which has the problem so that i can remote connect and fix it for you.
Join Your Remote Desktop Session
How Remote Desktop Works
If you find any problem in running remote tool let me know.