Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Try restarting the computer, and logging in again, trying the internet to make sure you have internet access... e.g. by opening a web page or two. Then try logging in to the email.
With some email accounts, if your usual access does not work, try going to the webmail interface for the email account.
E.g. if you have a hotmail address, go to
in a web browser, and log in there.
If your email address were with aol.com, go to
and log in there, and similarly for most other email addresses.
After that, and getting hold of the sent email material you need, you can let me know:
How do you usually access your email? through Outlook, through some other program?
What error condition or message do you get when you try to access email that way, now?