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Hello. My name is ***** ***** I will be assisting you today.
Check your trash folder, are you using Windows Live, Microsoft Outlook or something else?
I will escalate this to customer service.
I will go a head and opt out as you requested you don't want help for this.
We do not work for chrome or any email company. Most of them don't charge you anything in the first place and don't provide much service free or not.
If you would like to pay a fair price for service I will be happy to help you. If you want free than I suggest that you contact your bank whom you say gives you free service. Or search the Internet for the free self help that the email company provides.