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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 983
Experience:  MCSE, RHCE, IBM System X Server Certified
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Dell desk top personal computer had been locked by a

Customer Question

dell desk top personal computer had been locked by a previous administrator a year ago and we cannot use it
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

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Expert:  arsufi2002 replied 1 year ago.

As mentioned, Does computer works on Windows Xp?

Expert:  arsufi2002 replied 1 year ago.

If so, Let me know whether previous user used Windows built in administrator profile or a different username which is having administrative privileges..

If he uses other user with administrative privileges, You may just reboot and load windows in Safe Mode. Once computer loads in safe mode, you can see an administrator user. Click on Administrator and see if you can login to computer. If you login successfully then you may change the other user password ***** this administrator profile..

Note: The above method is applicable for Windows Xp only.

If you have any kind of query, please reply

Thanks

Expert:  arsufi2002 replied 1 year ago.

Dear sir,

I am just checking to see if my suggestion helped or not

Please reply when you are back

Thanks

Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Have you given up

Please reply at least my suggestion helped or not. So that i can close this question

Regards,

Fiyaz