Hello. My name is ***** ***** I will be assisting you today.This will be easier to troubleshoot via a remote session, would that work with you?
So I can view your screen and troubleshoot the issue.
This will need to be done via a remote session, a phone call won't be much help with this issue.
Were you able to get to that link?
Checking in to see if you still need help with this issue, if so please reply at your convenience.