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Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 1293
Experience:  Systems Administrator
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My start up menu won't respond. I've restarted, shut down

Customer Question

My start up menu won't respond. I've restarted, shut down and done everything I know to do. All this started after installing Windows 10
Submitted: 1 year ago.
Category: Computer
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

This is a known bug with Windows 10 users, and we will need to run a Powershell command to resolve the issue.

May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with the issue?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
How do we set up the remote session? I am certainly not an expert on the computer
Expert:  Barun replied 1 year ago.

No issues, let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ca9fd379-f6de-4cab-94f5-8380c9d4dfe5

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome window.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.

Expert:  Barun replied 1 year ago.

Thank you for the remote session. Do keep me posted on the results at your convenience, please. Thanks!

Customer: replied 1 year ago.
Start menu working. Still no Netflix or Hulu. Most of APPS not available on start menu
Expert:  Barun replied 1 year ago.

Hmm, this is a tricky one. Let me open up your question to our other experts now, who will be able to assist you further with this issue; you will be automatically notified by email when another expert picks this up.

Please do not rate until your issue has been resolved. Thank you.

Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Making sure I understand the issue, some apps are not showing up on Windows 10 start menu?

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 1 year ago.
I received assistance from a JusrAnswer rep and he got the start up menu working but my apps like Hulu, Netflix to mention a few disappeared. We restarted the computer but still not working. All problems started with Windows 10 install.
Expert:  Cody replied 1 year ago.

Can we setup a remote session sometime to troubleshoot?