Hello. My name is ***** ***** I will be assisting you today.
Are you able to connect me to the PC by going to this link below? If not, do you have access to another working PC that we could download a program and then use a flash drive to scan the PC that's having issues?
I can't call at the moment, I'll opt out to see if someone else can.
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.