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Hello. My name is ***** ***** I will be assisting you today.Are you trying to play a video? Do you know the format the video is in?
I'm not familiar with the Android interface, I will opt out and let someone with more expertise on this subject help you out with this.
Do you know what version of Android you have?
It sounds like it is just not compatible or has a bug that they haven't straighted out yet
I can give you a few things go try but these free games sometimes just don't work on every operating system. And they often do updates to fix it on one version to find it then won't work on a different version so they update again etc.
First it might be looking for a Google play account or a Facebook account so you need to have those installed on the tablet
Go to settings / apps /
Find the app in the list
Clear the cache and the memory
Try the game again
If it doesn't work go back to settings apps
Then install it again from the play store
But again sometimes they just don't work on every device and they might fix it with a future update and they might not.