Hi there and welcome
Can you tell me the Model of the printer please?
ok, please do not shoot the messenger, but this printer cannot work with the Chromebook.
The Chromebook can be a difficult device and as such not all hardware works with it
The list of compatible printers you will see here
You would have to return the printer and exchange it for a compatible one on the list I gave
You can then follow the steps on the link below to install it
But it has to be done with a compatible printer sorry.
I am sorry about this, and if you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
please email customer service at***@******.*** for this