Hi, My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. .I am sorry to hear that you are having this issue.
What happens when you insert the card into the computer card reader?
okay, it will be easier for me to walk you through the process with a remote screen share connection. I can connect to your screen and show you step by step how to view and save the pics to your desktop folder.
no problem, I will be glad to continue helping. I will post the steps here.
click the Start button , click Computer, and then look under Devices with Removable Storage for the flash memory card.
Then click on the card or removable drive listed there.
Then you can click on the contents of the card.
After you get to the pic you can right click on the individual picture name and choose to save it to your Pictures folder.