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I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
The extra charge is for the remote service. There is an extra charge because it will take more of my time. We don't have to do the remote, if you wish. I only offered it because most people prefer the remote option. How do you wish to continue?
Please, give me more information regarding your network setup. What is the layout, IP schemes used, etc?
I am familiar with Hikvision and most other similar types of hardware. Can you simply, change the NVR's IP to match that of the network? ie: 192.168.1.55
You state that the NVR has two ip addresses.
Which IP did you change it to?
I am asking you for the IP address that you changed it to. Did you change the IP addresses of the IP cameras before you changed the NVR's IP? If you didn't change the IP addresses of the IP cameras first to match the 192.168.1.x scheme, you would lose contact with them.
Very well. I will opt out of this question and allow another to take over. Once someone takes over, you will be notified by email.