I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you. I will get that ready for you. After you accept the offer for the remote session, the remote link will be posted here.
You can accept by clicking the button that says, "Accept this offer" in the remote session area.
The accept is not showing on my end. Please, click the "Accept this offer" button. Thank you.
I can send up the refund if you wish.
If you wish, I can remote in and help you accept the offer before we begin.