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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31165
Experience:  Over 20 years of consulting to the IT industry
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My computer will not power up/turn on. It is plugged in,

Customer Question

My computer will not power up/turn on. It is plugged in, however it does not look like it is taking a charge. I have a slim tip adapter
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the power cable and then hold the power button down for 60 seconds then release.

Then wait 3 minutes, connect the power cable and then try to turn it on.

Tell me if it then starts please.

Customer: replied 1 year ago.
Hello. Unfortunately, nothing turned on
Expert:  Richard replied 1 year ago.

Can you tell me please the make and model of the computer?

Thank you

Customer: replied 1 year ago.
Lenovo Think Pad. T440p
Expert:  Richard replied 1 year ago.

Thanks

Can you also remove the battery and the power cable and again hold the power down for 60 seconds then release.

Then put the battery back in, connect the power cable and tell me if it now starts please.

Customer: replied 1 year ago.
Sorry. Nothing again
Expert:  Richard replied 1 year ago.

ok, leave out the battery and only connect the power cable.

Does it then start?

Customer: replied 1 year ago.
No. Still nothing
Expert:  Richard replied 1 year ago.

Thanks

It is the internal mainboard that has faulted and will be the power supply on it.

We have ruled out all other causes for this

I am really sorry about this and you are going to have to return the Laptop to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
Thank you
Expert:  Richard replied 1 year ago.

Your welcome.

If you need anything else please let me know

And please remember the service rating.

Thank you