How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have an Microsoft 8 Dell laptop. Today I am unable to read

Customer Question

I have an Microsoft 8 Dell laptop. Today I am unable to read jpeg files off of a external hard drive. If I move hard drive to desk top I can see the jpegs listed in the files- when I move the HD back to laptop they do not appear in the files.
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Has this happened with other computers or just this one?
May I start a remote support session so I can troubleshoot the issue directly from your computer and get it working for you now?
Please reply using the box below.
Regards,
Martin