I did not reply to you. The system cross posted my reply intended for someone else to you, and it was deleted. I opted out of the question and it is in the queue awaiting another expert to assist you.
Do not reply back or rate at this point, as either will send you back to me and prevent another expert from helping you.
My name is ***** ***** of the expert in computer category, i would like to assist you on your issue
Would you let me know the Windows version of your computer?
Besides, check if copier function is working well as we can confirm that printer itself has no issue
Are you there
It seems you are offline, please answer these when are back
1: What Windows Version you have on computer? (7 / 8 /10)
2: Check copier function within printer works so as we can confirm printer itself has no issue
I am just checking to see if you are still waiting for answer