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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1017
Experience:  MCSE, RHCE, IBM System X Server Certified
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My HP Officejet 4635 just sits there when I order a prinout.

Customer Question

My HP Officejet 4635 just sits there when I order a prinout. Is there any help possible besides unpluggining it and taking it to a computer repairman?
***** ***** (###) ###-####
Submitted: 1 year ago.
Category: Computer
Expert:  Nathan replied 1 year ago.

.

Customer: replied 1 year ago.
Well what did you tell me to help get my printer up and running?
I don't see it!
Expert:  Nathan replied 1 year ago.

I did not reply to you. The system cross posted my reply intended for someone else to you, and it was deleted. I opted out of the question and it is in the queue awaiting another expert to assist you.

Do not reply back or rate at this point, as either will send you back to me and prevent another expert from helping you.

Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is ***** ***** of the expert in computer category, i would like to assist you on your issue

Would you let me know the Windows version of your computer?

Expert:  arsufi2002 replied 1 year ago.

Besides, check if copier function is working well as we can confirm that printer itself has no issue

Expert:  arsufi2002 replied 1 year ago.

Are you there

Expert:  arsufi2002 replied 1 year ago.

It seems you are offline, please answer these when are back

1: What Windows Version you have on computer? (7 / 8 /10)

2: Check copier function within printer works so as we can confirm printer itself has no issue

Thanks,

Fiyaz

Expert:  arsufi2002 replied 1 year ago.

Hello sir,

I am just checking to see if you are still waiting for answer