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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35251
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I am currently using my t-mobile lg ms631cell phone as a

Customer Question

I am currently using my t-mobile lg ms631cell phone as a hotspot to access internet on my compaq desktop. The problem i am having is that when i click to check past questions on just answers web site it will not go forward as well on the ask question button.
What can be the problem?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working fine previously with your hotspot?

Does this issue occur in both Internet Explorer and Firefox programs?

Please let me know. Thank you.

Customer: replied 1 year ago.
it was working previously w/hotspot. I don't use explorer due to it not connecting to internet.
Expert:  Viet - Computer Tech replied 1 year ago.

Please try: In Firefox, click on the 3-bar menu icon at the upper right corner, then click on History, then clear recent history, then select Everything for Time range to clear, then check only the two boxes: Cache and Offline Website Date, then clear, then check.
; if that does not work, in Firefox, click on the 3-bar menu icon at the upper right corner, then click on the ? (question mark), then troubleshooting information, then refresh firefox, and confirm, then check.

Please let me know. Thank you.