Hi, and thank you for asking your question.
Which software are you looking to install, please? Is it for any device, e.g. your printer?
May I set up a quick remote session (no extra charge), which will allow me to connect directly to your screen and check the issue here?
Please reply back to me below. Thank you.
Please disregard any service offer on your screen; the remote session will come at NO extra charge.
Please reply back on this page if you would like to go ahead with the remote session, and I'll provide you with further directions accordingly.
Let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.