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What is the make and model of the printer?
Is it connected using usb to the computer?
Thanks for the info please let me know the windows 10 version as well 32bit or its 64 bit.
Turn off the printer power and uninstall the existing printer from the devices and printing folder and after removal follow the steps given below.
Here’s how to add a printer to Windows 10:
If you find any problem let me know.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
Did you request a phone call? I tried to accept but then it said it failed.