With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. But per your request, I can certainly provide written instructions you can use.
Please download and install the MS Office software at the website below:
http://wikisend.com/download/188164/Please reply at the box below to continue troubleshooting. Thank you.
Please go to the website below on your laptop to download / install Office:
Or if you'd like me to connect remotely to your laptop, then please go to your email on the laptop for email messages from JustAnswer / Viet.
Please let me know. Thank you.
You're welcome. I can help with Mail issue on Windows 10 also. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Please let me know. Thank you.
Do you see email messages from JustAnswer / Viet in your email now? Thank you.
You're welcome. Do you see email messages from JustAnswer / Viet in your email now? Thank you.
That's strange. Can you bookmark / add to favorites this web page? Can you click on My Account at the top of this web page, then make sure you have your correct email address there? If needed, check Spam email folder. Thank you.
Please click on My Account at the top of this web page, then edit to your correct email address there, then save/apply/ok, thank you.
Then check your email for a message from JustAnswer / Viet. Please reply at the box below. Thank you.